Delivery Information

Delivery Information

Delivery will be made to the address specified by you on the completed order form. We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: (a). the driver has your permission and (b) our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address. Please note that we deliver goods only to specified regions within Lagos state for the time being. Delivery times will be agreed with you after the order is placed.

Orders generally require a signature to acknowledge delivery. Our drivers uses a mobile device to capture customers' signature to confirm receipt of product. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received. All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery. In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our reasonable control, including but not limited to delay or failure caused by adverse weather, strikes or transport problems.